Privacy Policy

Information We Collect

We collect information needed to provide repair, sales, booking, communication, and support services. This may include:

• Customer name, phone number, email address, and address.
• Device details such as type, brand, model, serial number, reported fault, accessories, and repair status.
• Booking, ticket, quotation, invoice, delivery, payment, and account records.
• Messages sent through SMS, WhatsApp, feedback forms, and customer support channels.
• Technical information from website forms and tracking pages, such as request time, submitted form data, and basic browser or server logs.

How We Use Information

We use information to:

• Create and manage repair tickets, bookings, estimates, invoices, quotations, and delivery notes.
• Send repair updates, reminders, approval requests, collection notices, and feedback links by SMS or WhatsApp.
• Provide customer support and verify repair ownership or collection details.
• Manage stock, sales, accounting, reporting, and internal workshop operations.
• Improve service quality, diagnose system issues, and protect against fraud or misuse.

Sharing Information

We do not sell customer personal information. We may share information only when needed to operate the service, comply with the law, or protect our business. This may include service providers for SMS, WhatsApp, website hosting, payment processing, accounting, or system support.

SMS and WhatsApp Communications

When you provide your phone number, we may use it to send service-related messages about bookings, repair progress, approvals, payments, collection, delivery, storage notices, and feedback. Message delivery may depend on third-party communications providers and mobile networks.

Data Security and Retention

We use reasonable administrative and technical safeguards to protect personal information. We keep information for as long as needed for repair records, customer service, accounting, warranty, legal, reporting, and operational purposes, unless a longer retention period is required or allowed by law.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information where applicable. Some records may need to be retained for legitimate business, accounting, warranty, security, or legal reasons.

Contact Us

For privacy questions or requests, contact FINALTOUCH using the phone number, WhatsApp line, email address, or physical branch details provided by our team.